Troubleshooting FAQ

My account is not paying (correct)
You noticed that the payout does not look right for an agent and you want to find out why.  Anytime you want to know exactly why an item is paying t...
Mon, 11 May, 2015 at 2:25 PM
Transfer Account
An account transfer may be needed when you need to move an assigned account from one agent to another.  Top menu >> Accounts >> Select accou...
Fri, 14 Jan, 2022 at 8:50 AM
View Enabled Users (How To)
To verify which users are enabled in your subscription you can check a shared view or create a custom view.  IMPORTANT: Any user that was enabled duri...
Thu, 4 Aug, 2022 at 12:15 PM
Trash Commission Import
The Trash some items functionality in the Import data section of RPM, is used if you want to clear incorrectly imported commissions, or if you imported the ...
Thu, 30 Jun, 2022 at 9:18 AM
Assignment Code (Reassign)
When you detect that an incorrect Rep is paid on an account, you can (re) assign the Assignment Code to the correct Rep. You can also transfer the account...
Thu, 4 Aug, 2022 at 12:17 PM
My referral is not paying (correct)
Top menu button >> Commissions >> Referral  In most cases when you notice that you referral has stopped working it is due to a conflict in yo...
Thu, 3 Mar, 2016 at 11:05 AM
Updating Firefox and Internet Explorer
RPM Telco's official policy: we only support the newest widely available version of Firefox, Internet Explorer, Safari and Chrome. Below instructio...
Thu, 8 Dec, 2016 at 11:32 AM
Account Merges - Supplier Acquisitions/Mergers/General Changes
We at RPM Telco have noticed the large amount of work supplier mergers/acquisitions and general account number changes can cause. This article will highligh...
Wed, 15 Dec, 2021 at 8:13 AM